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Frequently Asked Questions
How does my company become a partner for Paymentech?
Call our Bank Hotline at 1-888-218-8264, click here or email us at spcpartners@paymentech.com.
Once contacted, one of our Sales Executives will speak with you to determine how we can assist you with your business needs.
Do we have to register with Visa® or MasterCard® to become a bank partner with Paymentech?
It will depend on which program you choose.
What are the benefits of the Paymentech Bank Program?
Besides having world class technology, support, pricing and service, we offer our partners the ability to sell our services or
leave the selling to trained professionals. There are many additional benefits to joining the Paymentech Bank Program.
We would be happy to review those benefits with you.
What type of bank partnership programs do you have?
We feature a variety of programs, including programs offering liability or no liability, and multiple
pricing options, with a variety of products and programs from which to choose.
How long does it take to begin selling for Paymentech?
Generally, it takes thirty working days after an agreement is signed and our information package is returned to fully implement,
approve and register a new partner.
Does Paymentech offer training?
Yes, we offer a variety of training options including training that can be completed in one of our Paymentech facilities including
Fort Lauderdale, FL; Dallas, TX; and Tampa, FL. We can also have our training staff visit your location for on-site training. Our
stall of professional trainers also conducts regular web-based refresher training courses.
What type of servicing do you offer your partners?
As a partner in the Paymentech Bank Program, your organization can enjoy the benefits of our unique servicing structure which
features our FIRSTeam to answer your day-to-day questions. Behind the FIRSTeam are our dedicated Portfolio Executives whose goal
is to help you grow your business.
What tools do you offer your partners?
Paymentech is working hard to deliver innovative solutions that are designed to meet the demands of the banking market. We have a
vast array of tools including:
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Business Sense - web-based reporting tool designed exclusively to meet our partners' needs |
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Credit Wizard - credit submission tool that takes the guesswork out of submitting merchant deals |
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Partner Portal (SPX) - online repository of information featuring the latest tips and tools for bank partners |
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Interactive Paperwork - easy-to-use merchant processing agreements that can be customized with your logo |
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Merchant Pricing Tool - makes pricing quick and easy |
How can we gain access to the Paymentech front-end?
Paymentech has a variety of programs that can allow you to use our proprietary front-end processing network.
How can we convert our portfolio to Paymentech?
We have a top-notch conversion team that makes the conversion process smooth and seamless.
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