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Frequently Asked Questions
How does my company become an ISO for Chase Paymentech?
Call our ISO Hotline at 1-888-849-8980, click here or email us at spcpartners@chasepaymentech.com.
Once contacted, one of our Sales Executives will quickly contact you to determine how we can assist
you with your business needs.
Do we have to register with Visa® or MasterCard® to become an ISO with Chase Paymentech?
Yes, registration is required by the Associations.
What is the cost of registration with Chase Paymentech?
Chase Paymentech passes through any association fees required to register your company as an ISO/MSP.
Those fees are an initial $10,000 ($5,000 for Visa® and $5,000 for MasterCard®). An annual fee
of $5,000 is also assessed by the Associations for each subsequent year to maintain registration.
What are the benefits of the Chase Paymentech ISO Program?
Besides having world class technology, support, pricing and service, we offer our registered ISOs the
ability to sell with one of the most recognized financial services brands in the world - Chase Paymentech.
There are many additional benefits to joining the Chase Paymentech ISO Program. We would be happy to
review these benefits with you.
What type of ISO partner programs do you offer?
We feature a variety of programs, including programs offering liability or
no liability, and multiple pricing options, with a variety of products and programs from which to choose.
What does the application process entail?
As required by the Bankcard Associations and our own high standards, we conduct a complete due diligence
on the background of prospective ISOs including credit, financial and business plan reviews. We look
for ISOs that have extremely high standards in representing the Chase Paymentech brand.
What is the contract length between Chase Paymentech and the ISO?
Contract lengths can vary but are typically 5-7 years in length.
Once approved and registered, how does my business represent itself in the marketplace?
Chase Paymentech ISOs can sell with one of the most recognizable brands in the industry behind them.
ISOs represent themselves as a registered ISO/MSP of Chase Paymentech. Chase Paymentech ISOs also have
the opportunity to build their own brands within the marketplace.
Do we need bankcard experience to become an ISO for Chase Paymentech?
Yes, we are looking for industry veterans; however, we do have other opportunities for companies or
individuals new to the business. These include Agent Programs with our existing registered ISOs.
Can you help place me with an existing Chase Paymentech ISO?
Yes, we have many exceptional ISOs interested in recruiting new agents.
click here or email us at spcpartners@chasepaymentech.com
and we will assist you.
Does Chase Paymentech offer training?
Yes, we offer a variety of training options including training that can be completed in one of our
Chase Paymentech facilities including Sunrise, FL; Dallas, TX; and Tampa, FL. We can also have our
training staff visit your location for on-site training. Our professional trainers also conduct on-going
web-based refresher training courses.
What type of servicing do you offer your partners?
As a partner in the Chase Paymentech ISO Program, your organization can enjoy the benefits of our unique
servicing structure which features our FIRSTeam to answer your day-to-day questions. Behind the FIRSTeam
are our dedicated Portfolio Executives whose goal is to help you grow your business.
What tools do you offer your partners?
Chase Paymentech is working hard to deliver innovative solutions that are designed to meet the demands
of the ISO market. We have a vast array of tools including:
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Business Sense - web-based reporting tool designed exclusively to meet our
partners' needs |
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Resource Online - web-based suite of reporting tools |
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Credit Wizard - credit submission tool that takes the guesswork out of
submitting merchant deals |
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Partner Portal - online repository of information featuring the latest tips
and tools for ISO partners |
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Interactive Paperwork - easy-to-use merchant processing agreements that can
be customized with your logo |
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Merchant Pricing Tool - makes pricing quick and easy |
How can we gain access to the Chase Paymentech front-end?
Chase Paymentech has a variety of programs that can allow you to use our proprietary front-end processing
network.
How can we convert our portfolio to Chase Paymentech?
We have a top-notch conversion team that makes the conversion process
smooth and seamless.
Does Chase Paymentech have an auto-approval process for my ISO merchants?
Yes, our E-Credit system approves many submitted merchant applications without an Analyst review, and
those applications are approved the same day.
Are original merchant applications and signatures required?
No, a faxed or PGP-encrypted copy of the documentation is sufficient.
What are PGP-encrypted copies?
This is a format to encrypt email for security purposes. We would provide you with the "key" needed
to electronically encrypt and secure documentation.
Can we use our own merchant agreement?
Chase Paymentech has a standard merchant application. As a registered ISO, that application can be
branded with your name and company logo.
What are the different pricing strategies available to me as an ISO partner?
Merchant accounts can be priced using many different pricing scenarios including: Flat Rate, Two Tier,
Three Tier, Incremental Pass-Thru, and Incremental with Basis Point Increase, Billback, and Billback
with Surcharge.
Can I price each merchant in my portfolio differently? Can I price the merchant gross
rather than net?
Yes, each merchant location can be customized according to your pricing strategy. And each merchant
location can be priced either gross or net.
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