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Fighting Fraud in 'Card Present' Scenarios |
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We can help you protect your business against unnecessary losses. |
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While the rate of fraudulent transactions, which occur in the card present environment, is generally low,
we understand that any loss impacts your bottom line. To assist you in protecting your business against unnecessary
losses from fraud and chargebacks, we offer the following products and services. (Please note that, while not all of the products
and services listed below are available to or appropriate for all of our merchants, the helpful
tips and tricks are available to everyone.)
Online Reporting
Timely access to your transaction data allows you to quickly identify trends that might be indicative of fraudulent activity
or improper operating procedures. We can help you identify transactions and trends, which may indicate a need for corrective
measures company-wide or at an individual location.
Card Brand Data Security
Compliance with the card association security programs is not only required, it makes good sense. Protecting your cardholder
data means protecting your customers from fraud and maintaining a sound business reputation - two critical components of success
in today's marketplace.
Online Chargeback and Retrieval Response
Receive chargebacks and retrievals electronically and monitor the process through fulfillment. With the addition of a scanner,
you can even respond to retrieval requests right from your PC. Timely response will ensure that you do not receive a chargeback
for lack of response to a retrieval request.
State-of-the-art POS Equipment
From support of AVS and CVV2/CVC2 to duplicate card checking, last-4 digit entry and password protection of key functions, our
POS equipment options offer the latest technology to help protect your business from both internal and external fraud.
Authorization Services
Protect yourself at the point of sale by receiving an authorization response at the time of the transaction. Chase Paymentech supports
redundant processing systems to ensure that the issuer's authorization is passed to you as quickly as possible.
Check Verification
If you accept checks at the point of sale, add a level of protection with check verification or check guarantee. You can even
process credit cards and checks on the same device with an Eclipse. If you are a current merchant,
contact customer service to find out more. If you are not yet a merchant and would
like to discuss available options, contact sales.
Customer Service and Chargeback Support
Our experienced customer service representatives and chargeback specialists can answer your questions about fraud and assist
you in responding to any chargebacks you do receive. Contact customer service online
or give them a call at the number found on your most recent merchant statement.
Merchant Support Center
Chase Paymentech's Merchant Support Center is an online resource designed to provide you with helpful information to get the most
from your merchant services account. You'll find lots of tips on reducing fraud and chargebacks and answers to many questions
about payment processing in general.
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This document can be viewed electronically on most computers in a PDF format. The
freely available Adobe Acrobat
reader is required to view and print PDF files. Use of Adobe Acrobat Reader 7.0 is recommended. |
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